The best account of our work comes from those who have been through it.

I came in not knowing whether my pension reduction was an error or something I simply had to accept. The lawyer spent a long time with me going through the notice. She did not rush to a conclusion. In the end it turned out the calculation had an error in my years of service — and they wrote to correct it. The whole thing took about three months, and they kept me informed throughout.

What I appreciated most was that they told me at the beginning what my appeal was likely to achieve and what it could not. I have been to lawyers before who promise a lot and deliver little. Here, they were careful from the start. The appeal did not fully succeed — the reduction was partly within the authority's discretion — but the part that was an error was corrected, and I understood exactly why the rest stood.

I brought two of my children to the settlement sitting. The lawyer — Puan Siti Rohani — was patient with our family discussion, which took longer than I expected. There were things we had not talked about openly before, and the meeting allowed them to surface naturally. The hibah letter was explained clearly. I left feeling that the matter had been done properly.

I was not sure if I had an actual legal problem or just a concern I needed to think through. The consultation was exactly right for that. The lawyer explained what the KWSP rules say about my situation and gave me a clear sense of what my options were. I did not end up engaging them further because, in the end, no further action was needed — and they seemed perfectly content with that outcome.

My pension was suspended following a restructuring exercise at my former employer. I had received one letter and then silence. Lentera Pencen wrote a formal request for an explanation and followed up consistently. The suspension was eventually reversed. The process took longer than I hoped, but the firm never left me wondering what was happening.

I needed to update my EPF nomination following my husband's passing, and to discuss what would happen with my government pension should I pass before my children finish their studies. The sitting was gentle and thorough. My daughter accompanied me and was included in the discussion. The documents were ready within two weeks and were explained in full before I signed.